Customer service + journalism = reference desk?
Yesterday I got a call from someone looking for an article from the Orange County Register. Now, I have to admit I get a little annoyed with that, but, hey, many readers don’t really understand the competitive nature of our relationship with the Register. All they know is they’re trying to track down some article and they call a “newspaperman” to help them. I’m pretty much a sap when it comes to helping people anyway so I put aside my ultra-competitive nature when they call. For some odd reason, though, I’ve noticed that more people are calling us for the sort of information folks used to call a library’s reference desk for.
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